← Back to home

Refund Policy

Last updated: June 10, 2026

1. Overview

At Maverick, we strive to ensure you are satisfied with our AI-powered advertising services. This Refund Policy outlines the conditions under which refunds may be issued for credit purchases.

2. Credit Purchases

Credits are purchased in packages and used to access platform features. Each credit is priced at 0.10 EUR (or equivalent in other supported currencies). Credits are digital goods and are generally non-refundable once purchased.

3. Eligible Refund Cases

We may issue refunds in the following circumstances:

  • Technical Errors: Credits were not properly credited to your account due to a system error.
  • Duplicate Charges: You were accidentally charged multiple times for the same purchase.
  • Service Unavailability: Our platform was unavailable for an extended period due to technical issues on our end.
  • Within 14 Days (Unused Credits): If no credits have been used from your purchase, you may request a full refund within 14 days of purchase.

4. Non-Refundable Cases

Refunds will not be issued for:

  • Credits that have already been used or partially consumed
  • Change of mind after credits have been utilized
  • Violations of our Terms of Service or Acceptable Use Policy
  • Bank transfer fees or currency conversion charges imposed by your bank

5. Refund Process

To request a refund, contact our support team at [email protected] within the eligible timeframe. Include your order number, purchase date, and reason for the refund request. We aim to process refund requests within 5-10 business days.

6. Refund Method

Approved refunds will be issued to the original payment method used for the purchase. For bank transfers, refunds will be processed to the same bank account. Processing times may vary depending on your payment provider.

7. Promotional Credits

Credits received through promotions, referral bonuses, or discount codes are non-refundable and cannot be exchanged for cash.

8. Dispute Resolution

If you are unsatisfied with our refund decision, please contact us first to resolve the issue amicably. We are committed to fair treatment of all our users.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact

For refund requests or questions, contact us at [email protected].